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SMS for Healthcare

SMS is a low-barrier, non-intrusive and private way to communicate with patients of your healthcare practice.
SMS for Healthcare

Using text messaging for telehealth messaging is easy. Upload your list, draft your message on our secure SMS platform, and click send.

Using text messaging for telehealth messaging is easy. Upload your list, draft your message on our secure SMS platform, and click send. You can also send and receive text messages via email with our Email to SMS feature. To automate your SMS communications, consider integrating SMS directly into your app.

Hi [FirstName], your [AppointmentType] with us is on [Date] at [Time]. Please remember to fast at least 12 hours before your appointment. Please reply if you have any questions.
Thanks for the reminder!

SMS Appointment Reminders

Missed appointments cause healthcare practices a loss in revenue. SMS reminders help alleviate this problem.

Remind patients of upcoming appointments

When a patient misses an appointment, it can cause problems for your staff’s schedules. With an open rate of 98%, an SMS reminder system helps reduce no-shows and provides your patients with the opportunity to cancel or reschedule by texting you back from their phones.

Prescriptions and booking appointments

Send reminders via text to your patients about upcoming prescription renewals, appointment bookings for vaccinations, or any other procedure.

Hi [Name], this is [Health Professional] from [Medical Office]. We wanted to follow up and see how you’re feeling after [Procedure]. Please reply to this text or call us at [Number] if you have any questions or need assistance. We’re available between [Time Slots].
I’m feeling fine right now. Thank you for checking in on me!

Secure 2-Way Messaging

Communicate with clients from a secure two way SMS channel. Burst SMS is a ISO 27001 certified and HIPAA compliant text messaging service.

Directly answering simple questions

2 Way SMS can be used as a line of communication between nurses and patients to resolve simple health questions via text. This will help to clear up any backlogs in your clinic and provide peace of mind for your patients.

Personalized check-in after a procedure

Checking in with patients after they have had a procedure done is a great way of demonstrating your ongoing commitment to their wellbeing. Text messages can be used to send these gentle check-ins to make your patients feel cared for, which improves their trust with your clinic.

Feeling 😐? We have a few last-minute Swedish massage specials available. Reserve a spot by calling [Phone Number]

SMS Alerts & Notifications

Notifying patients of test results

SMS health alerts are a great way to send routine test results to patients as it saves time and eliminates the need for a follow-up appointment. SMS can also be used as part of the two-factor authentication (2FA) process, enabling patients to easily access their results online.

Promoting products and services
SMS marketing is a great way to promote products, services, or deals. For a massage therapist, this may mean making your clients aware of your winter Swedish massage special, while naturopaths can use SMS to promote new supplements.

Telehealth Use Cases

Medical Reminder

Personalize a reminder to the needs of your patient. You can pull the appropriate variable information from your database to ensure that they are taken care of at the right time.

Hi [FirstName], this is a reminder that you should be taking your daily dose of [Medicine] now.

Progress Check

If your health practice specializes in specific treatment types, multiple progress checks may be needed. Set-up a campaign group to represent each progress check practice, and deploy that campaign as per your patient's recovery plan.

Hi [FirstName] this is [Doctor], how is your knee feeling today? Please reply with a number from 1-5. (1= Bad, 5= Great).

Post Check-up

Stay on top of this pivotal moment in a patient's recovery plan, by scheduling a post check-up message. This simple message can give your patient peace of mind, or help them plan around the next steps in a more proactive way.

Hi [FirstName], how are you feeling after your appointment with [Doctor] last week? Are you feeling better or worse?

Appointment Reminder

Patient no-shows can vary greatly in the healthcare industry, however often the time - patients have simply forgotten that they made an appointment. It's understandable that emergencies occur, where no-shows happen, but what you can control is sending a simple reminder to give your clients an extra nudge.

Hi [FirstName], this is a reminder that you have an appointment tomorrow with [Doctor] at [Time]. Reply [Keyword] to confirm.

Why Burst SMS for
Telehealth Messaging

100% SMS Delivery to Carrier Guarantee icon
100% SMS Delivery to Carrier Guarantee

All messages are sent through ON-NET connections to local carriers. No grey routing.

Virtual Mobile Numbers icon
Virtual Mobile Numbers
Get access to high-quality bulk SMS numbers to maintain brand consistency and recognition.
24/7 x 365 Support icon
24/7 x 365 Support
Get world-class support around the clock. Our team of messaging experts are here to help.
Feature-rich icon
From our flexible SMS API and integrations to email to SMS and quick SMS, see why 35,000+ businesses choose burst for SMS advertising.
No Contracts icon
No Contracts
Our bulk SMS service is prepaid. No need to worry about monthly contracts or commitments.
Ease of Use icon
Ease of Use

All our SMS solutions are designed to be easy to use. Choose from an intuitive web interface, REST SMS API, or an extensive selection of integrations to connect with your pre-existing tech stack.

into your practice

See how easy it is for us to integrate into your existing applications